Took out a new policy on 7th Oct 2021been asked to phone back to verify the information which was fairwhen I finally spoke to a lady . started fine as I was being cautious being nice(read a lot comments so I didnt have my hope high)everything went ok at the beginning .she got mad when I was trying to explain the accident had from previous insurance and NCD all that . she started raising her voice ordering what needed to be done and hang up on meI didnt even have time respond . I?dont mind paying for the difference but the way she dealt with costumer was so unprofessional and the company should sack her . Im going to name her today .the winner is our lovely PARMif anyone even come across her again please do request another person to help . Josh who helped me after thathe was very nice and patientgood and bad customer service experience in one day .