Budget Car Rental
10555 Westheimer Rd Ste C, Houston, TX 77042, United States

Review №1

This place is the best Budget I have ever seen and deal with. I used to rent a car in different places BUT this office provide high performance, professional and customer focus.I highly recommend you deal with this place.

Review №2

Alwys helpme out, every year i book for family trip for good price and very clean new car

Review №3

I can rave about this office endlessly. Largest and cleanest selection and unmatched service. Thank you Justin for always making my experience quick and easy

Review №4

Everyone there was very polite well mannered. I would definitely recommend this place for vehicle rentals

Review №5

Clean cars, great service. Highly Recommend for anyone looking to rent a car

Review №6

Very best expereince I have had with any rental car company. Their cars are always in top notch condition and clean and highly competitive pricng

Review №7

Great service, clean cars and staff is professional.Customer satisfaction is guaranteed at this place.

Review №8

Used this site a few times and every time they do a great job. Good clean cars every time...THNAKS!

Review №9

They bring new cars!! Low Mileage!Thanks for the friendly service

Review №10

Man been going to Enterprice all my life but Budget is more cheaper and faster WOW

Review №11

My go to . Friendly staff and reliable

Review №12

Great customer service! Fast and efficient, I was in and out in no time at all with a nice, clean sedan. I can tell their vehicles are well maintained. 10/10 would recommend! I will definitely be coming back when I need another rental.

Review №13

This my second time getting a rental and the service of the cars are always clean and efficient. With a fast and speedy checkout. Thank you.

Review №14

I had a issue with a car rental and had $400.00 in additional charges. Customer Service refused to help or even listen to my problem so went to speak with Justin the manager at this location and he handled my problem without hesitation. It’s the kind of customer service I praise not because the charges were reverse but he was willing to listen, he understood my frustration and never took it personal. We need more people like him doing the job! Thanks again Justin. Because of you I’m a loyal Budget customer

Review №15

I enjoined dealing with this car rental office. They are professional in dealing with customers.

Review №16

Needed a quick rental for my mom while she was in town. These guys really made things nice and easy for us.

Review №17

These guys are great! Professional and courtesy! They go out of their way to make sure customers are happy. Cars are clean and well maintained. Neil has a great team that cares!

Review №18

Budget friendly

Review №19

Independently owned location. Best service and prices in Hou rental car industry

Review №20

This is the place where you need to rent a car!

Review №21

Great customer service...specially Mr. Neil ...he is the Manager and his is doing great.. he provides professional services and support...I get SUV it was excellent and super super clean...thank you Neil

Review №22

Company uses this location for our in-house rental car service and I have been very pleased with the customer service and vehicle selection since we partnered with them earlier this year. When I requested a vehicle with AWD or 4x4 for business trips to the swamps of Southern Louisiana, Neil and the rest of the Avis Westchase team more than delivered. They also made me feel safe while renting a vehicle during COVID, including a set of instructions on the cleaning procedures that were done prior to dropping the car off. Overall, great experience with Neil and his team at this location.

Review №23

The best in Houston, look no further.

Review №24

I first want to say that my visit was amazing. The manager Mr. Justin Wilburn was very knowledgeable and efficient. His customer service was excellent. He made my visit very pleasant. My transaction was hassle free and explain to me in detail.I will be telling my friends and family to use Budget Rental Car! I will be using Budget from now on! Thank you Justin and staff.

Review №25

They are the best in houston

Review №26

So helpful. I had car trouble and called around to 10 different rental car locations on New Years weekend. They made a car available for me last minute and didnt price gouge to take advantage of a last minute customer.Ive rented from them 5 times since then and I only have the best experience every time. Attention to detail with immaculate cars and organized and modern waiting lobby.

Review №27

Good cars and service

Review №28

Great place to rent a car

Review №29

I am so disappointed with their customer service. They charged me a full day because I returned the vehicle a couple hours later when it was not even ready when I went for pick up. The manager is also no help all he says is “it’s on your contract” and tells you to call a number. I would not recommend them to anyone.

Review №30

Great service, very friendly and supportive. Highly recommended!

Review №31

Fantasticccc peopleI hve rented from all companies over the yrs. Best in htown.

Review №32

Easy pick up, easy return.

Review №33

Excellent in every way. Location of choice for all things car rental

Review №34

Veryyyyyyyy unprofessional! I recent rented a rav4 and they charged me $131.63 because I left they tank on half. I called customer service for them to state bs about $10 a gallon. smh if I could give them a negative star I would. I will never ever use this company again!!

Review №35

Big selection, most competitve pricing

Review №36

Did great fast service and provide me with a really nice car

Review №37

I sooooo wish I could give them 0 stars! I went here on 2 days back to back. The 1st day I called that morning spoke with the customer service call center and somebody at the store location about changing my rental car time they both said it will be fine just come in. I go in and I get there and they EXTRA $100 for my rental. I wasnt gonna pay that so I left. The day I make a reservation later in the day so I wouldnt have the same problem. I arrive on day 2 the man says you made that reservation same day to we dont have you should have called. How was I suppose to know to call? Where did it inform me to call? The other man tell him to cut me a deal he tells me its gonna be EXTRA $100 again. The professionalism was horrible! Their attitudes horrible. The situation was handled poorly.

Review №38

Highly recommended!!! They do their best to meet your expectations!!

Review №39

Same franchisse with Avis and budget. Bestest in H-town

Review №40

Ive rented cars here several times, but I have come to hate renting from Budget. Ive been overcharged the last three times Ive rented from them. And Im not talking a few bucks either...something to the tune of $146 and some change this last time. Seriously, if you rent from here, double check ALL of the math on your receipts. The hourly/daily/weekly rates are printed on the receipt, however I can guarantee that the math wont add up and the fees they spuriously apply wont make sense. Pay extra attention to the tax they charge. NO WHERE IN THE UNITED STATES IS THERE A 15% SALES TAX! Dont try me, because Ive got receipts. Im sure youre wondering why I went back after they tried screwing me out of money, on more than one occasion? For one, they advertise the lowest rates around. THATS THE BAIT, DONT TAKE IT! Also, theyre within walking distance from where I live, and since they wont come pick you up, their proximity is appreciated. The employees at the location arent very friendly, either. They just have generally bad attitudes. You would have better luck renting from Hertz or Enterprise than you would from Budget. Ive tried being an understanding and loyal customer, but they dont make it easy. Im serious about checking your receipt for errors. They will get you if you dont.

Review №41

Great customer service!!Great Prices!!!Very professional and friendly experience.

Review №42

No cars available at time of pickup. I waited almost 2 hours between sitting and leaving and coming back with no cars available. At the end, the manager said he has a car only to make me pay higher than what I booked for. I declined.You are better off looking to rent a car in another place.

Review №43

This location always serves me well! I enjoy the staff, especially Donna, and they are almost always stocked with the best vehicles.

Review №44

I DONT WANT TO GIVE ANY STARS but Im forced to give one. The guy who answered the phone I believe was Indian just overcharged my card! I have reservation number WITH price attached and he charged me a different price. He hung up in my face and now wont answer the phone after Ive called 7 different times and twice from a different number. You better believe I will be calling corporate to report him!!!

Review №45

I will come back to this location every time I need to rent a car. Michael and Kaitlyn have always been very helpful at the desk and on the phone. This location has a very quick in and out process. And the online reservation is very easy and simple to use.

Review №46

The worst rental experience of my life. Bipal plays games to increase prices, Donna was COMPLETELY unprofessional (used the N word, ranted about bad customers) and they generally were awful. I had to call customer service to get ridiculous charges removed.

Review №47

This location employs the nicest people. Sept 2015 my friends rental got a flat tire. He was on the phone with Budget for over an hour with no help. We changed the tire (thankfully there was a spare) and took it to this location. Within minutes, they exchanged his car and we were on the road!8 months later, I pick up my rental from the same location. The same friendly gentleman behind the counter. I tell him about my friends experience here and he remembered us! Great example of customer service!

Review №48

I rented a car a month ago from enterprise....ill say this everything is more professional at this budget. The only place i will use from here on out

Review №49

Umer at the budget @Westheimer and Jeanetta is such a pleasant person to do business with. He was very kind and easy to work with!!! This office has become my regular car rental spot! Thanks Umer. Keep up the great work!

Review №50

Service excellent, avis & budget but budget is usually cheaper

Review №51

I use Neil for corporate hires every three months. I always get great service and good, clean vehicles.

Review №52

John performed RACIALLY DISCRIMINATION! Mother and I came in 4/09/2017 to pick up our reserved vehicle. We waited we were not acknowledge by John the owner and management as he states it. When John finally decided he wanted to assist a customer it was when a Caucasian male walked in the store. John spoke and acknowledge the male customer. The male customer told John that my Mother and I were next and John proceeded to assist the male customer. The male customer repeatedly told John that we were first. John then went over to the male customer asked what did he need help with and walked the male customer outside to assist with his rental.

Review №53

Best houston car rent

Review №54

They tell you that they don’t have cars for prepaid customers to up sell available cars for people who walkin, waste of time and effort

Review №55

Everything great!!!

Review №56

Very good. Friendly staff always helping.

Review №57

All perfect!!!

Review №58


Review №59

Great experience renting a car from budget they had great rates we rented it for a one way trip from Little Rock to Houston everything went well in the car was plenty comfortable for our needs.

Review №60

Second car in two days and Justin offered a $10 credit. First car check engine light came on not even two hours after I picked car up. Location was closed. Customer service stated they should refund a day due to the inconvenience. I did not drive the car nervous as to what may be wrong. Returned the car and Justin states I would have drove the car, rental cars are covered you would be fine. Its just the check engine light. I let Justin know at $250/wkly no light should come on on the car let alone when paying for a service you want to make sure the car is in good condition. Justin gives me another car. I get in and drivr off in a rush to my appt which I was already late to due to waiting for their location to open. Arrive at my location look through out the car and its filthy it could not have been cleaned. Further more the perfume smell is so strong I cant stop sneezing. Called customer service waited on hold 30 mins never got a manager only a rude agent. Call Justin he states he didnt know the car wasnt clean and that I should have told him before I drove off. Let him know about my customer service exp he states customer service never leaves anyone on hold he give me another number. Smh that number was to reservations and not customer service. Needless to say I will never rent from this Budget location ever again. I have been inconvenienced two days in a row and no one can help me. Ridiculous.

Review №61

Simply the best

Review №62

I had a nice and hassle-free experience for both eh pick up and drop of the car I rented; by the way, it was an almost new chevy cruz with great fuel consumption and good mileage.The team was accessible, though a bit beaten (possibly tied or stressed out).I will certainly rent from here again, if service remains same or better.

Review №63

Helpful staff

Review №64

Terrible service by Pipin. Reserved a car for pickup, when i got there he said they were out of those cars and that I should have called ahead to make sure. Pipin was super rude and tried to scam me into renting a car twice as expensive. No attempt or possible solutions given. Ended up having to find another place. Beware beware beware.

Review №65

Bipin was so kind every time I was there.

Review №66


Review №67

They will take your payment and process it for 35 more dollars and not rent you a car if you use a debit card. This review is mainly for their website and not the building. They need to update their system to not accept payment for services and not deliver.

Review №68

Everyone was very polite and professional. Will go back

Review №69

Excellent Service!! Very professional!!

Review №70

Confirmed car reservation with no availability ...just make sure u call it in before ur arrival otherwise u might get surprised that there is no car.

Review №71

Convenient and easy

Review №72

Great and speedy service.

Review №73

Worst rental experience ever, never come to this place to rent, btw their employees are good except the Indian manager’s attitude is so bad and rude.

Review №74

Thumbs upppp

Review №75


Review №76

Called a half dozen times over an hour just to have john tell us rudely hes booked for the day.

Review №77

Convenient. Small location.

Review №78

Never again. I made a reservation a day ahead and they said I cant take a Texas tag car out of state because of policy. The other car has tire issues and I have to wait for repairs. Never again.

Review №79

Received excellent service

Review №80

Friendly staff

Review №81

There are always vehicles, the attention is careful; The two extremely courteous employees treat the customer with deference and diligence, especially the dark-skinned man.I highly recommend this place.

Review №82

They provide excellent customer service, I recommend it for your next car rental

2 Photos
4.2 Rating
  • Address:10555 Westheimer Rd Ste C, Houston, TX 77042, United States
  • Site:
  • Phone:+1 713-532-4588
  • Car rental agency
  • Van rental agency
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:9am–1pm
  • Thursday:9am–1pm
  • Friday:7:30am–6pm
  • Saturday:7:30am–6pm
  • Sunday:7:30am–6pm
  • Active military discounts:
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