I rented a car from yall starting on Friday, January 31st, 2020 at about 430 PM. The woman Ashley that was working the counter was extremely rude! It was my first flight and car rental, which I ended up telling her that as she was not being very helpful, and asked her to give me a break. I dont mean a break in price I mean because it was my first time. It was my mother and I. My mother was not going to be driving the rental car, I was, but my mother wanted to use her credit card to put on file. Ashley rudely proceeded to tell me that that wasnt possible. I ended up giving her my ID & my credit card. She then asked me what my itinerary was..I pulled it up on my phone and turned my phone around for her to look at it, and she said, Its not my job to look at your phone. There was another woman, maybe an employee or an employee of another car rental place near by, not really sure, but she was trying to calm the situation down, by taking my phone and showing Ashley my phone. I am not one to take rudeness, and I am sure I gave it back. Ashley decided she was not going to wait on me and told me to go sit down and wait for her male coworker to come back. I asked her how long that would be, and she stated 5-10 min. So I went and waited with my mother for 5 minutes. When the young man, Ashleys coworker came, I went to the counter again. I apologize for not knowing his name, but he checked me out, even held my phone to see my Itinerary. I thanked him for having such wonderful customer service unlike his coworker(Ashley was still standing there), and Ashley proceeded to smirk, and huff under her breathe. When returning the car Feb 3 I was dreading having to go to the counter in case Ashley was there having another bad day. Thankfully it was the same young man that helped me on Jan 31. My mother and I were in Texas to go to a funeral, the experience Ashley put my mother and I through will stay with me forever. She does not belong in customer service. I will not rent from you again.