I had previously used Monro Auto for oil changes and basic maintenance. The customer service wasnt stellar, but theyre convenient and close by so I kept returning. My most recent experience was ABYSMAL and I will never go back.I made an appointment for my Prius to have an annual inspection, oil change, and to have my snow tires put on. I also mentioned some recent damage to the bumper and asked if they could take a look at it while they were servicing the vehicle. I scheduled the appointment a week or so in advance and moved things around on my calendar in order to arrange rides for me to drop off and pick up the vehicle.The morning of the appointment, I dropped off the vehicle and confirmed the services I requested. I didnt hear anything from them until 5pm when they left me a voicemail that your car is ready, which was surprising since I had expected them to say something more about the bumper I had asked them to look at, but I headed there after work regardless. When I went to check out, the total bill was $40. I was shocked that it was that low, and confirmed the 3 services I had requested (annual inspection, oil change, snow tires) were part of that. The guy was like .. oh, Im not sure ... lets go take a look .. and we walked outside to my car together. He said the oil change and snow tires were done but the guy who does the annual inspections wasnt here today so that was not completed. I was annoyed that no one had let me know during the day that the inspector wasnt there and it would have been impossible for the inspection to have taken place. I was also annoyed that I had to ask if that service was completed rather than someone letting me know before I checked out.When I went to drive my car, it became very evident that the snow tires WERE NOT put on like the person had told me. I went back into the store and said so, and the man apologized profusely and said he would work to get it done the next day (Saturday) and give me a call when it was completed.Today is Sunday. I never received a call yesterday that the snow tires were on, so I went to the store today to convey my frustration and see what the status was. I made it clear that given the ridiculous amount of inconvenience the whole process had caused, that I did not want to pay for the snow tires to be put on (or the annual inspection to be done, although who knows when their inspector would be back). The new person I spoke with today was hardly apologetic for the ordeal and said he could do half-off but that was it. I said Id go elsewhere.There are so many options for basic maintenance that I cant understand why this place is still in business. Things happen, but proactive communication with your customers is the most rudimentary form of customer service that you can offer, and that this store does not understand. Take your money and time elsewhere!